Frequently asked questions
Due to the nature of research compounds, all sales are final and we are unable to accept returns or exchanges.
Product quality is independently verified through third-party laboratory testing prior to listing. By completing a purchase, you acknowledge and accept the documentation and analytical data provided for each product. If you experience an issue or have a concern with an order, please contact us and we will review it on a case-by-case basis.
We currently ship within Canada only.
All orders are fulfilled domestically to avoid customs delays and are shipped via Canada Post in discreet packaging.
Most orders are processed and shipped the same business day.
Typical delivery times are 1–2 business days, depending on your location.
Please note that delivery timelines may vary due to courier delays or if you are located in a remote or rural area.
Yes. Tracking information is provided for every order once it has shipped.
If you do not receive tracking details within one business day of order confirmation, please check your spam or junk folder before contacting us.
All peptides supplied by Prime Science are provided in lyophilized (freeze-dried) form and require reconstitution prior to use.
Bacteriostatic water is required for this process and is sold separately. For quality and consistency, we recommend using pharmaceutical-grade bacteriostatic water only. Use of unverified or off-brand solutions is not advised.
Every research peptide offered by Prime Science is independently tested by Testides, one of the most respected third-party laboratories in Canada.
Each product is paired with batch-specific analytical reports, allowing you to review purity, identity, and testing data and match it directly to the batch you receive. If a compound is not verified through third-party testing, it is not listed for sale.
Transparency and documentation are non-negotiable at Prime Science. We believe informed buyers should be able to verify exactly what they are sourcing—without relying on claims or assumptions.